Terms and Conditions

Belgiumholidayhomes.be is a Belgian platform that helps holidaymakers find the finest holiday homes in Belgium. We connect guests and owners, but do not act as a landlord or travel agent ourselves. When we refer to "the platform", we mean this website and everything associated with it.

We display holiday properties from owners and allow interested guests to get in touch. That is essentially it.

We are not a party to the rental agreement between owner and guest. Prices, availability, payments, cancellations: those are arranged directly between owner and guest. We cannot guarantee that all information on the platform is always 100% accurate and up to date, as that information comes from the owners themselves.

All bookings and payments are handled directly between guest and owner. We are not involved in this process and do not receive any payments from guests.

The owner sets the rental price, any additional costs (cleaning, linen, tourist tax), availability and cancellation terms. Always read the owner's conditions carefully before booking.

Need to cancel? Contact the owner directly. Each owner applies their own cancellation policy. We recommend reading these carefully in advance to avoid any unwanted surprises.

Our platform simply provides an online space where owners can advertise their holiday home for free. We are not a party to the agreement between owner and guest and do not act as an intermediary in bookings, payments or communications.

Despite our care, we cannot accept liability for any form of loss, damage or costs, including but not limited to:

• Inaccuracies, errors or outdated information in texts, photos, prices, availability or other data provided by owners.
• Disputes, misunderstandings or contractual issues between owner and guest, including but not limited to bookings, payments, cancellations, house rules or the stay itself.
• The condition, quality, safety, hygiene, legality or compliance of a holiday property or its facilities.
• Damage, loss, theft, accidents or other incidents occurring during a stay.
• Outages, interruptions, delays, maintenance work or technical problems with the platform, regardless of the cause.
• Incorrect, delayed or missing communications between owner and guest.
• Acts, omissions or breaches of contract by owners, guests or third parties.
• Non-compliance with the Flemish Tourism Decree, the Walloon Tourism Code or other regional regulations by the owner, including but not limited to the absence of a valid registration number, exceeding the authorised occupancy capacity or failure to meet safety and reporting obligations.

This list is non-exhaustive. Owners remain fully responsible for the accuracy of their listing and all obligations arising from their relationship with guests.

• Keep your information accurate: description, photos, prices and availability must be correct and up to date.
• Respond within 48 hours to contact requests received through the platform.
• Comply with all applicable laws and regulations: local permits, fire safety, insurance, tourist tax and registration of tourist accommodation.
• The capacity details you list on the platform (number of persons, bedrooms) must match the officially authorised figures. We are not responsible for any consequences arising from discrepancies between your listing and the official recognition.
• Registration and licence numbers. Ensure your registration or licence number is correct and up to date for your region: Toerisme Vlaanderen for Flemish properties, Tourisme Wallonie for Walloon properties (registration number under the Code wallon du Tourisme, required since 1 July 2025), Brussels Economy and Employment for Brussels properties. A listing with an invalid, missing, expired or incorrectly entered number may be taken offline by us without prior notice; you then receive the reason by email. Such a property gets no archive page (see section 13). We display the number you provide on the advertisement but do not verify whether it corresponds to a currently valid registration with the competent authority. In case of incorrect entry, you bear all consequences, including any fines or inspections.
• You fully indemnify us against all administrative fines, enforcement measures, claims or costs arising from non-compliance with tourism regulations or from inaccurate information in your listing.
• If third-party claims arise in connection with your property or a stay, you fully indemnify us against those claims.
• Permission to complete your listing. By signing up, you give us permission to take information, photos and rates that you have made public yourself (on your own website, in your ads on other channels, in public registers or on your Google Business Profile) to fill in and keep your listing up to date. We do this to get you online faster, and because a complete and correct page brings more enquiries. Specifically, we may:
  • Take texts, photos, amenities, house rules, check-in and check-out times and the room layout from your own website or ads, and rewrite or shorten them in our own words (reason: a complete listing without you having to type everything);
  • Translate your description and room texts, or have them translated, including automatically (reason: the guest reads your page in their own language);
  • Enter your rates and costs from your public rates page or ad, and correct obvious typing errors (reason: the price with us must match your own channels, see Price consistency);
  • Read your calendar through an iCal link or a connection with your booking system that you give us, and take over your booked days (reason: the guest only sees free dates and double bookings are avoided);
  • Look up and check your registration or permit number in public registers, and link your Google Business Profile and its reviews (reason: comply with the rules and build trust);
  • Contact you by email, text message or phone about guest enquiries, your listing, your payment and your renewal (reason: an enquiry must be answered in time).
  You remain responsible for the accuracy of your listing and you check what we fill in. You can change everything or have it removed at any time (for the full removal of your page, see section 13). If you do not want something taken over, tell us through the contact page: we respect that.
• Photos, image rights and personality rights. By posting photos and information on our platform, you grant us a non-exclusive, royalty-free, worldwide licence to use this material and the associated information for:
  • Display on your property page and in the search results of the platform (NL/FR/DE/EN versions)
  • Promotion of your property and the platform via social media (Facebook, Instagram, Pinterest, etc.)
  • Communication via newsletters, blog articles and any advertising
  • Reuse on related domains of the same platform (vakantiewoningen-in-belgie.be, gites-en-belgique.be, ferienwohnungen-in-belgien.be)
  • Supplying images to Belgian and foreign media when they report on your property or on our platform. We always pass on your property name and ask the editor to link back to your page with us. If you would rather not, untick "My photos may be shared with media" with the photos of your property in your dashboard. Until 25 September 2026 you can do this yourself; after that, let us know and we will switch it off.
  You retain ownership of the photos you have uploaded. You may revoke the licence for a photo at any time by removing that photo from your dashboard. If your property goes offline in any of the cases in section 13 (cancellation, non-renewal, pause, ending, suspension, hold or rejection after approval), the licence for your photos and texts continues, but only for the archive page of your property (see section 13): showing them on that page, in grey, with the notice "Currently unavailable" over the main photo and in the sizes the page needs. The image files themselves stay unchanged and in colour, so they can also appear in search engines (including Google Images) and in the preview when someone shares the link. We then no longer use them for anything else: not in the platform's lists, and not for new social media posts, newsletters, advertising or media. You can revoke this licence at any time, free of charge, by asking for removal of the archive page (see section 13). It runs until you ask for that removal, and ends entirely once we have removed the page. Your declaration below also covers this use, including showing the photos in grey and with that notice.
  You declare and warrant that you hold all necessary rights to share the uploaded photos, and that: (1) you are the copyright holder or have permission from the photographer, (2) any persons recognisable in the images (guests, family, third parties) have consented to publication in accordance with the right to image (art. XI.174 of the Belgian Code of Economic Law), and (3) the photos do not infringe on any copyright, trademark or other rights of third parties. In the event of a third-party claim, we will remove the photo concerned immediately; all consequences, costs and damages remain the responsibility of the owner.
• Pricing consistency. The prices you list on our platform must be consistent with the prices on your own website, external booking calendars and other sales channels. Lower "from" prices used as bait are not permitted. In case of significant discrepancies, we reserve the right to contact you and, if no correction follows, to take your property temporarily offline until the prices are harmonised.
• AI-assisted tools. We offer tools that automatically process documents (e.g. "Import prices from document"). These tools use AI technology and may make mistakes. After automatic extraction, a preview is always shown, you must check it and adjust if necessary before saving. You remain fully responsible for the accuracy of the data ultimately saved.
• Billing details. You are required to complete your billing details correctly via your dashboard (rental type private/business, full billing address and, in the case of business rental, company name and valid VAT number). Incomplete billing details may result in delayed or incorrect invoicing. A correct billing address is a condition for the annual listing invoice after the free period has ended.

The Verified label is a visual signal to holidaymakers that an owner has completed an additional check. Owners can choose between two verification methods:

• Video call (15 min): a personal conversation in which we walk through the property together via Google Maps and discuss the ownership situation.
• Document check: upload of at least one ownership or registration document (category A: permit, energy performance certificate, property tax assessment or notarial deed) and one recent proof of use (category B: utility bill, max 3 months old).

Limitations: the Verified label is not an official recognition under the Flemish Tourism Decree, the Walloon Tourism Code or any other government registration. Owners remain responsible for compliance with applicable tourism legislation and for holding a valid registration number where legally required.

We do not provide guests with any absolute guarantee that a verified owner is always correct or trustworthy, even though our check considerably reduces the risk of fake listings. Uploaded verification documents are automatically deleted 90 days after upload (see our privacy policy).

• Use the platform and the contact feature correctly and respectfully.
• Provide accurate information when submitting a contact request.
• Read and respect the house rules and rental conditions of the owner.
• Report any damage to the owner immediately.
• If a property page says "Currently unavailable", you cannot request or book that property through the platform (see section 13).

In the event of serious or repeated complaints about a property, we may take the listing offline or end it, under the rules in section 13 (reason by email, 30 days in advance for a permanent end).

All content on the platform (texts, images, logos, designs) is the property of belgiumholidayhomes.be or the respective rights holders. Copying or distributing content without our written permission is not permitted.

We respect your privacy and process personal data in accordance with the GDPR. Contact requests are stored and forwarded to the relevant owner. We do not sell personal data to third parties.

Want to know more? Read our privacy policy. You always have the right to access, correct or delete your data.

• During our launch period, the first one hundred owners enjoyed a free one-year listing. That period has now ended; new listings use an annual subscription. Owners who registered during the launch period keep their free year until the first renewal.
• Registering is free. You pay the annual subscription only after we have checked your property: it goes live after your payment and the year runs from that day.
• The current rates for subscriptions are listed on our owner page. Prices and durations of paid add-ons (such as the Featured ribbon or the last-minute promotion) are shown in your dashboard. When you sign up and with every purchase, the rate and conditions are clearly shown to you in advance, before you confirm. How we rank the search results, and which spot the Featured option gives, is described on How we sort. Properties of the platform's operators can carry the Featured option without paying. They then follow the same rules as any other property with that option.
• Free link to your website (link exchange). If your own website links to your property page with us, we show a free link to your website. We check that link every month. If we can no longer find it, we may switch off the link to your website; you will be notified by email. If you put the link back, we switch the link to your website back on.
• The prices shown are exclusive of VAT. As long as we fall under the small-business VAT exemption scheme (article 56bis of the Belgian VAT Code), we charge no VAT and you pay the amount shown. As soon as we become VAT-liable, the applicable VAT rate (currently 21%) will be added. This applies to invoices issued from that moment onwards; subscriptions already paid are not adjusted retroactively.
• We may refuse or remove a listing if the property does not meet our quality standards or in the event of repeated complaints.
• In the event of early cancellation by the owner, subscription fees already paid are not refunded.
• Guarantee: next year free in case of no interest via our platform. If during a full publication year (free or paid) you meet both criteria below, the following year is renewed at no cost:
  1. 0 booking requests via the form on our platform
  2. Fewer than 3 click-throughs to your own website via the "Visit website" link on your property page

  If either of the two criteria is not met, the guarantee lapses entirely. Three examples to clarify:

  • 0 requests + 4 clicks → guarantee lapses (criterion 2 not met)
  • 1 request + 1 click → guarantee lapses (criterion 1 not met)
  • 0 requests + 0 clicks → guarantee applies

  Transitional rule. For a publication year that started or was renewed between 1 and 8 October 2026, criterion 1 is enough: no booking request at all. Click-throughs do not count for that year.

  This guarantee applies to every host with an annual subscription, both direct owners and Pro hosts (real estate agents, property managers, holiday parks). In a Pro file, each property is assessed separately against the same two criteria.

  Additional conditions:

  • Our calendar required from 1 June 2026. For publication years that start or renew on or after 1 June 2026, the guarantee only applies if the property uses our built-in calendar. Properties that, on 1 June 2026, used solely an external booking widget or the legacy Rentiplanner embed are not eligible, unless they switched before that date. For properties registered before 1 June 2026, the conditions as they were at the time of first publication remain in force until the first renewal.
  • Every request and every click counts. A booking request rejected because of an incorrectly configured calendar or prices still counts. A website click also counts even if the guest does not ultimately book. Test requests and test clicks from the IP or email address of the owner or a staff member are not counted. The owner is responsible for keeping availability, prices, minimum stay and allowed arrival and departure days accurate in the dashboard.
  • One property = one physical unit. Owners who artificially split identical or near-identical properties into multiple listings to claim the guarantee multiple times can be manually excluded from the guarantee.
  • Assessed per property separately. For owners with multiple properties on the platform, each property is evaluated separately against the two criteria. One property exceeding the thresholds has no impact on the other properties of the same owner.
  • The guarantee applies only if the property remained continuously active and publicly visible throughout the entire twelve-month period.
  • The guarantee applies only if all compliance documents were correctly submitted (Tourism Flanders registration number for properties in Flanders, registration number from Tourisme Wallonie for properties in Wallonia, registration number for properties in Brussels).
  • The guarantee applies once per property and is not stackable. If you again remain below the thresholds in the following year, the free renewal does not apply a second time.
  • The renewal under the guarantee is automatically granted at the annual renewal. No separate request is required.

• Automatic renewal and cancellation

  Your subscription runs for one year, from the activation date of your listing. In your dashboard (Invoices tab) you will find two settings.

  "Automatic renewal" (per property) is on by default for a new sign-up, so your subscription renews automatically and your property stays online without you having to think about it each year, at the annual rate then in force (see the Rent out page). The annual fee remains payable. We always notify you at least 14 days in advance, stating the amount and the debit date.

  "Automatic payment" is on for a new sign-up: your renewal is then paid automatically with the payment method you link. You give that authorisation with your first payment, in the payment screen of our payment partner (for a bank account this is a SEPA mandate). Without that authorisation we debit nothing and the notice asks you to renew yourself. You can switch off automatic payment at any time in your dashboard.

  Don't want to keep renewing? Cancel your subscription via the "Cancel subscription" button in your dashboard, with a notice period of no more than two months. Your listing stays online until the end of the current period; after that it is no longer renewed and your property can no longer be booked or requested. Its page then stays up as a "Currently unavailable" archive page, unless you ask for full removal (see section 13).

  These settings apply to your annual subscription. Paid options (such as the Featured ribbon or Last-minute) are managed and renewed separately.

If your property was online after we approved it and then goes offline, its page does not disappear straight away. This applies if you cancel or do not renew, if you pause or end your listing, and if we suspend it, put it on hold or reject it after approval. The page then stays at the same address as an archive page, with the notice "Currently unavailable" at the top and on the main photo.

• What stays: the name of your property, the town, the postcode and the region, your photos and video (shown in grey), the description, the key facts (number of guests, bedrooms and bathrooms), the rooms and amenities, the house rules and check-in and check-out times, the location on the map, your registration number, the Verified label if you had it, guest reviews with their score, and your Google rating if you had linked it.
• What goes: your prices and costs, your availability calendar, the request, booking and contact forms, the form for writing a review, the link to your website, your phone number, your email address, your street and house number, and your name. A guest cannot request anything or send you a message through that page. The name of your property does stay: if it contains your own name, we change it on request.
• Where it can be found: the archive page is in our sitemap, and search engines such as Google may index and show it. On the platform itself it appears in no list: not in search results, not on region, theme or overview pages, not on the map or the home page, and not alongside other properties.
• Alternatives: on the archive page we show up to six other properties nearby that are online on the platform at that moment; the first three also appear next to your photos. We choose them the same way for every archive page: first properties in the same town, then in the same region, then in the same province and then in an area of about 50 km around your property, and within each step sorted by distance. Paid options such as the Featured ribbon play no part, and properties of the platform's operators get no priority. Whether such a property is free on particular dates is shown on its own page.
• If you come back: if you renew or switch your listing back on, the archive page becomes your normal property page again, with your photos, texts and reviews.
• From when and how long: an archive page is only created for a property that goes offline on or after 1 December 2026; a property that went offline earlier only gets one if you expressly ask for it. There is no fixed end date: the page stays up as long as it is useful to visitors looking for the property. You, and anyone whose personal data appears on it, can ask at any time for it to be removed free of charge; we do so within 30 days and confirm it by email (see full removal below).
• Also on Rentiday: if your property was also on rentiday.com, a site run by the same operator, it gets an archive page there under Rentiday's terms; the alternatives are chosen differently there. A removal request applies to both sites.

Full removal, free of charge. If you do not want an archive page, or no longer want it, ask for full removal by email to vakantiewoningeninbelgie@gmail.com or through the contact page. You can do this at any time, even before your property goes offline, and you do not need to give a reason. We remove the page free of charge, as soon as possible and within 30 days at the latest, on all our domains, and confirm this by email. After that the address reports that the page does not exist, and it is no longer in our sitemap. We ask search engines, where possible, to recheck the page; how quickly they drop it from their results is up to them. On request we also erase your photos and the property data themselves (see our privacy policy). After your listing ends you can always ask for a copy of your texts and photos, with or without removal: we will send it to you.

No archive page. There is no archive page for a property that was never online (for example a registration that was never approved or never paid for), for a test listing, for a property we take offline because a valid registration number is missing, for a property whose removal a public authority orders, for a property we remove from our records, or for a property for which you asked for full removal.

For guests. A page marked "Currently unavailable" is not an offer: you cannot request or book that property through the platform, and the notice says nothing about whether or when it will return. The description, photos and reviews show the property as it was when it went offline, and may no longer be up to date.

If we restrict, suspend or end your listing. If we take your property offline, limit its visibility or end your listing (for example because of a missing registration number, a price discrepancy or complaints), you receive the reason by email, no later than the moment it takes effect. If we end your listing completely and permanently, we tell you at least 30 days in advance, unless a law or public authority requires us to act sooner, or in case of repeated breaches of these terms. If you disagree, reply to that email or use the contact page: we review your explanation and let you know our decision.

We may update these terms. The new version is published on this page. If a change affects owners, we tell every owner with a running listing, including one that is paused, on hold or suspended, by email, at least 15 days in advance, what changes. The change applies only after that period; if it requires more adjustments from you, we set a longer period. If you disagree, you may terminate your listing before that date through the contact page; your termination then takes effect within 15 days of receiving the notice, and the change does not apply to you (for the archive page in section 13: your property then gets none). We only use a shorter period if a law or public authority requires a change, or to avert an immediate risk of fraud or abuse, or to safety.

These terms are governed by Belgian law. We prefer to resolve disputes through mutual agreement. If that is not possible, the competent Belgian court will have jurisdiction.

Feel free to contact us at vakantiewoningeninbelgie@gmail.com. We are happy to help.